Colissimo Access

Frequently Asked Questions

• How do I get a shipping quote?

  Getting a shipping quote is really simple with our easy to use quote engine.

  We can save you time and money as we group together all the best courier services to ship your package with in one place so you can pick and choose the perfect courier for your package. 

  All you need to do is-

  1. Select the country you are shipping from and the country you are shipping to

  2. Add the weight of the package 

  3. Select the courier service that matches the delivery time frame you need and that suits your budget. 

   

  We then take a few more details from you including the exact dimensions of the package which is very important to ensure you pay the correct price to have your item shipped in the US or internationally. 

  Please also provide contents of the shipment are and the correct value and description of the goods inside your package. This is all vital information when booking your shipping, as the couriers need to know exactly what is going through their delivery network as do Customs if shipping overseas. 

  Our shipping calculator will always give you a range of prices and couriers to choose from so you can book the best service to match your needs. Please be sure to add accurate details to get the correct shipping costs for your parcel, failure to do so can result in the item being returned or held up. 

  If you want to get multiple shipping quotes all at one time, we now offer Bulk Shipping tools. These allow you can connect your Shopify store or eBay account and your orders on those marketplaces will be mapped to the best shipping prices we can offer, ready for you to book. 

  Still need help?

  Ask a general question Report an issue with an order

• Can I use Parcel Monkey for shipping vinyl records?

  We help our customers mail vinyl records all over the world for a great price including those who are sending just a one off records or a whole record collection. It is very easy to get price to send your LP’s and records as all you need to do is enter your package dimensions into the shipping calculator.

  We see many customers making use of our cheap shipping rates sending vinyl from Australia, the USA, Japan and Canada to name a few countries. It is of course important to package something a fragile as a vinyl record properly so we have some useful information on this topic.

  Of course media mail is big business, with books, DVD’s CD’s and all the accessories around these products are all sent frequently via our courier services. Online retailers as well as individuals save money using our low cost rates, as we also offer full tracking to delivery and you can add protection cover to your items as well.

  Discover more about you should package your vinyl and ship it. 

  Still need help?

  Ask a general question Report an issue with an order

• How do I get my shipping label for my package?

  A package won’t get very far without the very important shipping label. You can print these out from your Parcel Monkey account or from the shipping confirmation email.  To find your shipping label once you have booked, just got to My Account > Orders and from there you will able to print it.

  It is essential that once you have printed them out that you attach them securely to the outside of the package so that the couriers handling the item know where to deliver the item to and can scan them with no issues. 

  For further information about how you should attach the shipping labels have a read of our guide.

  Some of our international courier services come with a label that only has a US address on such as DHL eCommerce. This label will ensure your package is shipped to the sorting facility operated by our courier partners who will then scan in your package and attach the international label before they post it overseas. 

  When you place an order using our shipping calculator, it doesn’t matter which courier you select, a label will be provided, the same as for Drop Off services. At the moment we do not offer a service where labels are provided by the courier, so you will require a printer to book with Parcel Monkey. 

   

  You can also find your Customs Documents for international shipping in the same places and these also need to be attached to the outside of the package before you ship it. 

  Still need help?

  Ask a general question Report an issue with an order