Customer Reviews For UPS Worldwide Saver®

Parcel Monkey replied on 22/04/2024

Thank you for sharing your experience, Kat. We apologize for any inconvenience you've faced with your shipment. We've opened a case with the courier to investigate the discrepancy in weight and the delay in delivery. Once we receive feedback, our agent will reach out to you via inbox to provide updates and address any further concerns.
We appreciate your patience and understanding as we work to resolve this issue promptly.
Warm regards,
The Parcel Monkey Team

Parcel Monkey replied on 22/04/2024

We're sorry to hear that you feel this way, Michael. We take feedback seriously, and we're currently checking with the courier to clarify the situation. Our agent will reach out to you via inbox once we have an update. If you have any further concerns or questions, please feel free to contact us.
Warm regards,
The Parcel Monkey Team

Parcel Monkey replied on 17/04/2024

Dear Sergio,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the additional charges at delivery.
It’s important to note that the landscape of international shipping is as diverse as the countries it connects. Each destination has its own unique set of customs regulations, and as such, any customs fees are determined and charged by the local customs authority. Should these fees be applicable, it is the recipient’s responsibility to cover them, a detail which we ensure is communicated during the booking process. We strive to be transparent about this aspect of shipping, and we regret any surprise this may have caused you.
Warm regards,
The Parcel Monkey Team