Customer Reviews For UPS Worldwide Expedited®
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Overseas Shipment
By Matthew Kelly, The Chimneyman on 08/12/2023
I sent some small toys to a friend over in the UK so he can give it to his sibling as a gift. Parcel Monkey was useful as a courier service, and I'm happy that the partner, UPS, had no issues delivering the package.
Details: I sent the package on Monday, and it was received later that week on Thursday. It only cost me 50 dollars to ship and the recipient about 50 British Pounds for customs. There were no issues. In the past, UPS under-performed with overseas shipping, but this was not the case this time. Parcel Monkey as a courier service did well by me. I did not have to use their customer service, so I can not speak on the quality of that department. -
monkey business
By Lars Johnson on 08/12/2023
excellent service!!
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By Nancy Shurson on 08/12/2023
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By Melissa Dickson on 08/12/2023
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By Timothy P. Kenevan on 07/12/2023
Poor service. And they lie to you
Parcel Monkey replied on 11/12/2023
Subject: Shipment Update and Customs Clearance
Dear Timothy,
Thank you for bringing your concerns to our attention.
Upon reviewing the UPS tracking history for your shipment, we observed a delay primarily attributed to routine x-ray inspection and Customs clearance. It's important to note that these procedures are standard for international shipping and are mandated by government agencies to ensure compliance with safety and regulatory standards.
While we acknowledge the inconvenience caused by the delay, please understand that our intention is not to assign blame to the courier. We value your understanding of the necessary procedures involved in international shipping.
Kind regards,
The Parcel Monkey Team