Customer Reviews For UPS Worldwide Expedited®
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By Jason D on 25/03/2024
Absolute worst shipping in 20 years of doing business. I paid shipping and all fees - yet UPS accidentally made a mistake and didn't deliver it to the UK. They are shipping it back to me in the US now and charged me fees AGAIN.
UPS sent me an email ADMITTING they messed up, and I have evidence of everything in writing. You have taken my package, my money, my fees (twice) and you have not resolved this. It's so unjust - that I am talking to my legal team about this.
Tracking # - 1Z459E466708857482Parcel Monkey replied on 26/03/2024
Dear Jason,
We apologize for the inconvenience and frustration you've experienced with your recent shipment. It's disheartening to hear that UPS made an error in delivering your package to the UK.
We understand the gravity of the situation and deeply regret any inconvenience caused. Our agent has already reached out to your inbox to address the concern.
If you have any further concerns or require additional assistance, please do not hesitate to contact us.
Thank you for bringing this to our attention, and once again, we apologize for any inconvenience caused.
Kind regards,
The Parcel Monkey Team -
By agus hendra on 25/03/2024
Great to know Parcel Monkey is using UPS for the service.
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Professional and on time
By Mihai Buleu Hoza on 25/03/2024
Very good experience. Time-frames were as estimated
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Great service and speed
By Andrew H. on 25/03/2024
Excellent service. Speedy and correct. Just a slight delay in customs that would have been nice to know about.
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By Amy McAbee on 19/03/2024
I was very disappointed in the shipping time. I paid 50% more than I normally do for shipping with the understanding that the package would be delivered within a week. Instead it took over 2 weeks. This should not be sold as “expedited” shipping!
Parcel Monkey replied on 19/03/2024
Dear Amy,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and apologize for any inconvenience caused by the delayed delivery of your package.
After reviewing the details of your shipment, we found that it reached Oslo, Norway, within just four days from the initial drop-off. However, the delay occurred during the Customs import clearance process, which is an aspect of international shipping that unfortunately falls outside of our control. Once cleared, the package was transferred to the local postal office for final delivery.
While we strive to provide accurate estimates for delivery times, customs procedures and local postal services can occasionally introduce unexpected delays. We understand your frustration, especially considering the investment you made in expedited shipping.
Please know that your experience is valuable to us, and we will use it to continually improve our services and better manage expectations regarding shipping times. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.
Thank you again for bringing this matter to our attention.
Kind regards,
The Parcel Monkey Team